FREQUENTLY ASKED QUESTIONS
Questions, answered.
How Briizpay works, what it costs, and what happens to your money. If yours is not here, ask us directly.
- Do customers need to download an app?
- No. They scan your code with their phone camera, pick their bank, and approve the payment in the banking app they already have. Nothing to install and no account to create.
- Which banks work?
- All major UK banks and building societies. Your customer picks theirs from a list and approves the payment in their own banking app, so it works the same whoever they bank with.
- When does the money arrive?
- It goes straight from your customer's bank account to yours over Faster Payments, usually within seconds and on any day of the week, weekends included. Occasionally it can take up to two hours depending on the banks involved. Either way there is no multi-day card settlement wait.
- Is this instead of a card machine?
- For most businesses, yes. Your phone does the job the terminal did: show a QR code or send a payment link, and the money arrives in your bank account. There is nothing to buy and nothing to rent. Some businesses keep a card machine alongside it for customers who want to pay by card, which is your call rather than ours.
- What if a customer does not bank on their phone?
- Most banks also let them approve the payment in online banking on a computer, so a payment link by email or text still works. If a customer has neither, take that one the way you take cash today. Briizpay is for the customers who do, which is most of them.
- Is there really no percentage fee? Why?
- Correct. Nothing is taken as a percentage of your sale. Payments bypass the card networks and go directly bank to bank over UK Open Banking, so there is no card processor taking a cut. You pay a flat monthly subscription instead, and there is no terminal to rent.
- What does it cost?
- A flat monthly subscription, never a percentage. Every account starts on Free, which has no monthly fee and costs £0.60 per payment, with your first 3 payments free. Paid plans include an allowance instead: 100 payments a month on Starter and 250 on Growth, then £0.49 and £0.39 per payment beyond it. There is no hard limit on either plan, and Enterprise can be tailored for high volume.
- Can I cancel?
- There is nothing to cancel. Briizpay does not hold a card or a direct debit and nothing renews automatically: you pay for a month when you want it. Stop paying and your account simply moves back to the Free plan, so you keep your history and can carry on taking payments pay as you go.
- Is Briizpay safe?
- Yes. Payments are initiated through UK Open Banking using an FCA-authorised payment initiation provider, and your customer authorises each one inside their own bank's app or online banking. We never see or store card details or banking credentials, and the money moves directly between the two banks over encrypted connections.
- How does Briizpay work?
- You create a payment in the app, then either show the QR code or send the link by text, email or WhatsApp. Your customer scans or taps it, chooses their bank, and approves the payment in their banking app. You see it confirmed on your phone while they are still standing there, and the money lands in your bank account over Faster Payments.
- What payment methods can I accept?
- Open Banking bank transfers on every plan, approved by your customer in their own banking app. Card acceptance is on the roadmap and is not live yet.
- Is Briizpay available outside the UK?
- Not yet. Briizpay is for businesses operating in the United Kingdom. Other regions are something we are working towards.
- Can I accept tips?
- Yes, on every plan including Free. Your customer can add a tip at the point of payment, which suits hospitality, beauty and service businesses.
- How many devices and team members can I have?
- It depends on the plan, and you never count towards it: Free lets you add 1 team member, Starter 2 and Growth 5, with the same number of devices, and Enterprise is tailored. Invite people from Team in your dashboard as staff, who take payments and see sales, or admins, who can also refund and manage staff. Only you can change the plan, bank details or business details.
- Can I get a discount?
- Yes. Sign up with a referral or promotional code and whatever that code carries is applied to your account. You can also save by paying yearly, and earn up to £25 for each business you refer.
Still deciding?
Start free and see it work on your own takings. The first 3 payments are on us.